Privacy Policy
Last updated: July 2026
Elite Carpet Care ("we," "us," or "our") respects your privacy. This policy explains what information we collect, how we use it, and the choices you have. It applies to this website and to the phone, text, and email communications we have with you.
Information we collect
We collect the information you give us directly, such as your name, phone number, email address, service address, and details about the service you are requesting. We may also collect basic technical data such as your IP address and browser type when you use this site.
How we use your information
- To respond to your quote requests and schedule and provide services.
- To send appointment confirmations, reminders, and follow-ups.
- To send occasional offers if you have opted in to receive them.
- To improve our services and respond to customer support questions.
Mobile information and SMS consent
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
When you provide your phone number and opt in through our forms, you consent to receive text messages from Elite Carpet Care as described in our SMS Terms. You can opt out at any time by replying STOP. Opting in to text messages is never required to receive our services.
How we share information
We do not sell your personal information. We share it only with service providers who help us operate our business (for example, scheduling, customer service, or payment processing), and only to the extent needed to perform those services. As noted above, text messaging opt-in data and consent are never shared with third parties for their own marketing.
Cookies
This site may use cookies or similar technologies to keep the site working and to understand how it is used. You can control cookies through your browser settings.
Your choices
You may ask us to update or delete your information, or to stop contacting you, at any time. Reply STOP to any text to opt out of messages, or contact us using the details below.
Contact us
Elite Carpet Care
Eugene, Springfield & Lane County, Oregon
Phone: 541-683-1691
Email: [email protected]